Refund policy

At Niluxa Jewels, the safety, health, and satisfaction of our customers are important to us.

Due to the personal nature of jewelry products and for hygiene and safety reasons, all sales are final. We do not accept returns, exchanges, or refunds once an order has been shipped or delivered.

To ensure every customer receives a brand-new, unworn item, we cannot restock or resell jewelry that has been in another customer’s possession. This policy helps us maintain the highest standards of cleanliness, quality, and customer safety.

Please review all product descriptions, sizing information, and order details carefully before completing your purchase.

If your order arrives damaged, defective, or if you receive the incorrect item, please contact us within 48 hours of delivery at NiluxaJewels@gmail.com with your order number and photos of the issue. We will review the situation and work with you to provide an appropriate resolution.

By placing an order with Niluxa Jewels, you acknowledge and agree to this Return Policy.

Thank you for choosing Niluxa Jewels.